Maintenance and Repairing Management System

Project Title

Maintenance and Repairing Management System

Project Area of Specialization Information & Communication TechnologyProject Summary

Information Technology has become an integral part of any kind of business in terms of automating business operations and transactions. The capstone project, entitled “Vehicle Repair and Maintenance Management System” is designed for vehicle repair and maintenance management automation. The said project will automate the vehicle garage’s operations and daily transactions. The system will automate operations such as managing vehicle repair and maintenance records, invoice records, customer records, transaction records, billing and payment records, and transaction records.

As the number of vehicle owners grows, so does the popularity of vehicle garages. Vehicle owners frequently inquire about vehicle repair and maintenance in garages to get their vehicles inspected and repaired. Vehicle owners may guarantee that their vehicles function properly and do not fail unexpectedly by scheduling regular vehicle repair and maintenance services. Most vehicle garages still use manual techniques to conduct day-to-day business. Customer records are still kept manually, as is car repair progress monitoring, vehicle service updates, client transactions, and billing. For both vehicle garages and customers, this type of transaction is time-demanding. Customers would have to go to garages in-person to inquire about services and other necessary transactions to book for vehicle repair and maintenance. The garage’s functioning and reaction time to client inquiries will be slowed if manual methods are used repeatedly.

Project Objectives

 Objectives

There are three main objectives for this project. The first objective is to

do research on knowledge management area, which is the new field of

studies today. The research is focusing on the knowledge sharing

concept. Most of big organizations are trying to implement this concept

in order to optimize the use ofintellectual capital of an organization.

The second objective is to develop and complete the Computerized

Maintenance and Management System. The third objective is to

implement the knowledge sharing strategy into the Computerized

Maintenance and Management System. The knowledge sharing strategy

can optimize the knowledge shared between employees and allows the

creation of new knowledge. The implementation of knowledge sharing

strategy can save time and cost of the organization's management and

operation.

1.3.2 Scope of Study/Work

This project includesresearching, designing and developing the system,

in order to achieve the objectives. The goal ofthis project is to optimize

the knowledge shared between human itself and human and system.

To do researchin knowledge management, many types of resources have

been referred such as books, journals, articles and paper work. Each

resource provides similar information with own opinion and examples.

In order to achieve the third objective, which is implementing knowledge

sharing strategy into the system, the concept of knowledge management

and knowledge sharing must first be understood.

To complete and develop the CMMS, the author has do research on this

software and how it works. The requirements and functions have been

defined earlier by the user. The author needs to study on how to use the

development tools, which are Macromedia Dreamweaver MX 2004 and

the MySQL server. The author also has learned on the advanced PHP,

MySQL and CSS in order to enhance the functions and interface of the

system. The system development and design will be explained further in

Project Implementation Method

Throughout the project completion, this project implies twomain activities. Thefirst

activity involved isinformation mining andconstruction ofsystem architecture. The

second activity involved is the system development withthe use of programming tools.

3,1 Methodology

This prototype model methodology has been chosen because it can reduce the

amount of time until the user begins to see a working prototype. Figure below

shows the prototype model:

Initial Investigation

In thisstage, the analysis and initial investigation of this projecthas been

done. This process involved research activities where author need to

refer to journals, books, paper work, and websites and also respected

lecturers. These resources have given important information and

suggestion on how to get started with the system requirements and

specifications. Whereby the topic of the project needto be clarified and

need to be understood. The same process also involved in this activity,

where author need to do research on the system. The project area of

study also needs to be analyzed, whereby the area of study for this

project is about the system and how to implement theknowledge sharing

strategy into the system. The author has referred to the similar

applications that implement the knowledge sharing strategy and analyze

how the strategy is implemented into the system.

3.1.2 Requirement Definition

Requirement definition is thestage to clarify themethods thatare used in

this project and also need to identify the approach that is used for this

project. The requirements have been obtained from the Network

Department of Sapura Technology Bhd. They have requested the author

to develop this system for their asset management purposes during the

Industrial Internship. The system has not been completed, so the author

has decided to continue on developing and completing the system. The

author has been provided with necessary data and information. The

company also has defined the functions and features that they need.

Benefits of the Project

As the knowledge gathering and system development process is still going on, there are

a lot of things that author has found out and accomplished until the current moment. It

is pretty much enlightening since there are more questions were answered and more

problems seem to have its answer.

4.1 Research Findings

Upon the development of this project, the research has been done on the

knowledge management and the CMMS. The methods that have been used are

internet and reference books. The author has found some reference books and

the content of those books make her understand better about the concept of

knowledge management. Those books explain on the importance in managing

knowledge and how to manage the knowledge well. It also explains on the

knowledge engineering and knowledge management life cycles. It gave

examples of the knowledge-based system and the systems that apply the

knowledge management. These books also discuss on the knowledge

management strategies.

As the author has studied and mentioned in the interim report, there are two

types of knowledge, which are tacit and explicit knowledge. These types of

knowledge are the main part that involve in the knowledge management. She 

Technical Details of Final Deliverable

The research andstudies are done to acquire more information andto understand

better about the knowledge management and the system itself. There are many

resources found in order to specify the system specifications and requirements.

The concepts ofthe system need to be understood and well specified in order to

develop efficient and reliable software with the minimum failures. There are

many functions of CMMS that will benefit the company as long as it was

properly specified.

The research and studies ofthese two aspects have taken much time especially

iii understanding the concept ofthe knowledge management. It consume some

times in creating the ideas on how to implement the knowledge management

into the system.

Therefore, all ofthe objectives ofthis project have been met. As stated above,

the author has done research on the knowledge management area, focusing on

the knowledge sharing concept. The author also has developed the CMMS and

implemented the knowledge management concept into the CMMS. This

implementation has been done through the forum section ofthe CMMS.

The Computerized Maintenance and Management System will be more efficient

if it is enhanced and more usable functions are added to the system. It will be

more reachable if we enhance the system to integrate with mobile devices such

as PDA (Personal Digital Assistant) and WAP-enabled mobile phone. The main

idea isthe system can be accessed using the computer and the mobile devices.

This means the system will be divided into two same function systems. The first

one is using regular internet access and the other one is using WAP access. This

type ofaccess will enable user to access the system without having the computer

at that time. Thismakes the task easierwithout requiring complicated andheavy

devices.

Since we will have the access through internet and WAP, the security of the

system also will be enhanced to prevent the system from being accessed by

unauthorized users. This is important to protect those assets data from being

changed without permission. The layered security protocol will be implemented

into the system tomeasure the system ishighly protected.

Ifthere ismore than one user who handles the system, one ofthem may do not

know that there are new data have been added into the database or the data have

been updated. Maybe the other colleague forgot to inform him/her. To prevent

this from happened; the notification will be send to the other user ofthe system

when there are any updates on the database. The notification will be send

through e-mail telling that the data has been updated or added by whom and at

what time.

There are more functions that will be added soon in order to make the system

more efficient and run at minimum failure. These recommendations will be done

in the future enhancement, not in this phase ofproject. The enhancement may be

done by author oranother people inthe future.

Final Deliverable of the Project Software SystemCore Industry TelecommunicationOther Industries IT Core Technology Internet of Things (IoT)Other Technologies Artificial Intelligence(AI), Augmented & Virtual Reality, OthersSustainable Development Goals Peace and Justice Strong InstitutionsRequired Resources

Item Name	Type	No. of Units	Per Unit Cost (in Rs)	Total (in Rs)
			Total in (Rs)	10000
Maintenance and Repairing Management System	Miscellaneous	1	10000	10000