A voice based Interactive chatbot using Machine Learning and Artificial Intelligence

Project Title

A voice based Interactive chatbot using Machine Learning and Artificial Intelligence

Project Area of Specialization Information & Communication TechnologyProject Summary

Introduction:

A chatbot is a piece of software that conducts a conversation via auditory or textual methods.[ Such programs are often designed to convincingly simulate how a human would behave as a conversational partner. Chatbots are typically used in dialog systems for various practical purposes including customer service or information acquisition.

History:

The first chatbot ever chatbot was created by Joseph Weizenbaum in 1966 and it uses pattern matching and substitution methodology to simulate conversation.

The program was designed in a way that it mimics human conversation. The Chatbot ELIZA worked by passing the words that users entered into a computer and then pairing them to a list of possible scripted responses. It uses a script that simulated a psychotherapist. The script proved to be a significant impact on natural language processing and unnatural intelligence, with copies and variants protruding up at academies around the country.

After that the development of chatbot continues to grow.

Some of tech giants like Apple , Google , Amazon etc use chatbots to increase the business productivity and customer services.

Problem statement:

From the research carried out in the literature review that modern financial and business services are constantly seeking to expand their technologies, both to improve customer service and increase delivery of services through the advancements in technology. This is to gain a competitive edge over other business for financial benefits and to expand its customer base. A domain specific chatbot will be implemented to assist users with their queries. In order to overcome the user satisfaction issues associated with online web based services. 

Proposed Solution:

The proposed solution is to create a chatbot to simulate a human conversation to assist users with their queries needs and to provide a more personal experience. Advancements in artificial Intelligence, machine learning techniques, improved aptitude for decision making, larger availability of domains and corpus, have increased the practicality of integrating a chat bot into applications . Users will be able to ask any business related queries in natural language that they are comfortable.

Some of key benefits include:

• Drive sales
• Immediate customer services
• Lower Acquisition costs
• Automation + Efficient
• Better Interaction with consumers

usage:

Benefits offered by chatbots include 24/7 availability, increased response capacity, increased return on investment (ROI) for customer support, streamlined processes for repetitive inquiries, and others.

future:

As per the predictions of techs, the implementation of Artificial Intelligence chatbots will witness an increase, especially in the consumer-based services

Project Objectives Our proposed model for chatbot is to help peoples with their questions and queries regarding department. It will help them to find any information regarding department without wasting any time.

1) Voice based interactive station at department to assist students,teachers and guests with their queries

2) Framework for multilingual chatbot .

3) Natural language processing algorithms and hardware deployment

as part of project

4)Web based chatbot for any kind of site.

5)Feasibility report for voice based interactive chatbot at MUET.

Project Implementation Method

1. Information gathering and extracting related to project.
2. Working on different models to grasp understanding.
3. Making a suitable project model to meet requirements.
4. Implement natural language processing (NLP).
5. Making a simulation model.
6. Scraping web /data to train chatbot.
7. Managing database.
8. Web based chatbot.
9. Hardware deployment.
10. Finalizing project

Benefits of the Project

BENEFITS OF USING CHATBOT:

Chatbot applications streamline interactions between people and services, enhancing customer experience. At the same time, they offer companies new opportunities to improve the customers engagement process and operational efficiency by reducing the typical cost of customer service.

Key benefits are mentioned below:

1. Accessible anytime:

Since chatbots are basically virtual robots they never get tired and continue to obey your command. They will continue to operate every day throughout the year without requiring to take a break. This improves your customer UX and helps you rank highly in your sector. Another advantage of this instant response is that you can also skillfully craft your chatbot to maintain your image and brand.

2. Handling Capacity:

Unlike humans who can only communicate with one human at a time, chat bots can simultaneously have conversations with thousands of people. No matter what time of the day it is or how many people are contacting you, every single one of them will be answered immediately.

3. Customer Satisfaction:

They will always treat a customer in the perfect way no matter how rough the person is or how foul language the person uses.

4. Cost Effective:

If you are having small organization and you can’t afford person to hire for customer service then chatbot is the best solution .

5. Work Automation:

People tend to be less productive when given a recurring job or work. We humans usually get bored doing the same thing over and over again. Chatbots can now automate tasks which are to be done frequently and at the right time.

• Chatbots are mainly used to provide customer support.
• It helps in catering a huge amount of target audience at the same time 24/7

Technical Details of Final Deliverable

1. Voice based interactive chatbot .
2. Web based chatbot .
3. Natural language processing models.
4. Source codes of project.
5. Implementation methodology.
6. Guidelines for future work and modification.
7. Project report/ thesis.

Final Deliverable of the Project HW/SW integrated systemCore Industry ITOther Industries Telecommunication Core Technology Artificial Intelligence(AI)Other Technologies OthersSustainable Development Goals Decent Work and Economic Growth, Industry, Innovation and InfrastructureRequired Resources

Item Name	Type	No. of Units	Per Unit Cost (in Rs)	Total (in Rs)
			Total in (Rs)	43000
Nvidia Jetson nano	Equipment	1	21000	21000
speaker	Equipment	1	2000	2000
MIC	Equipment	1	2000	2000
Wireless dongle	Equipment	1	2000	2000
Power bank	Equipment	1	3000	3000
Chatbot stand	Equipment	1	3000	3000
extras	Miscellaneous	1	10000	10000