Queuing Analysis for a Healthcare Facility

In most of the government hospitals patients waiting time is on the higher side. The patients wait for registration, getting appointment with doctors, getting laboratories tests and even parking. Improving or optimizing the queuing parameters requires a systematic study. Different tools or methods l

Project Title

Queuing Analysis for a Healthcare Facility

Project Area of Specialization

Mechanical Engineering

Project Summary

In most of the government hospitals patients waiting time is on the higher side. The patients wait for registration, getting appointment with doctors, getting laboratories tests and even parking. Improving or optimizing the queuing parameters requires a systematic study. Different tools or methods like statistical, simulation and analytical or numerical method can be used to reduce the patients waiting time.

Project Objectives

The aim of this project is to study the queuing system at the general outpatient department in relation to time spent by patients on the queue. The finding should be helpful in improving services at the hospital.

• To optimize the queue system in;

• Registration desk
• Treatment (doctor)
• Laboratories
• Parking

• To utilize the resources that are associated with patient

Project Implementation Method

The methodology of this research is based on the techniques of Arena software, Excel and by manually formulation. This technique is used for the optimization of waiting time of a patients.

The methodology followed to achieve the objective is as follows:                        

• The identification of health service center and a particular department.
• Process study of each section in department. In this department, there are 4 sections; Registration desk, First Patient is register at registration counter, then goes to the OPD section for treatment and test (laboratories).
•  Data collection of inter arrival times and service times for patients. Data of inter arrival times of patients and service time for each server or doctor for each patient for each section collected.
• Identification of inter arrival time probability distributions and service time probability distributions from the data collected.

Benefits of the Project

The need for application of queuing theory in healthcare settings is very important because the wellbeing and life of someone is concerned. The time spent by a patient while waiting to be attended to by a doctor is critical to the patient and to the image of the hospital before the public

Technical Details of Final Deliverable

Queuing theory is applicable to any situation in general life ranging from cars arriving at filling stations for fuel, customers arriving at a bank for various services, customers at a supermarket waiting to be attended to by a cashier and in healthcare settings. Queuing theory can be applied to the analysis of waiting lines in healthcare settings. Most of healthcare systems have excess capacity to accommodate random variations, so queuing analysis can be used as short-term measures, or for facilities and resource planning

Final Deliverable of the Project

Software System

Core Industry

Health

Other Industries

Core Technology

Others

Other Technologies

Sustainable Development Goals

Good Health and Well-Being for People, Sustainable Cities and Communities

Required Resources

If you need this project, please contact me on contact@adikhanofficial.com