The aim of this project is to design and implement an online complaint management system in the University, To acheive this we shall be following specific objecctives and provide a platform to the targeted audience where they can address their basic and rightful complaints,
e-Complaint Redress Portal
The aim of this project is to design and implement an online complaint management system in the University, To acheive this we shall be following specific objecctives and provide a platform to the targeted audience where they can address their basic and rightful complaints,
To evaluate the existing paper based information of complaint management system, and to design a web based complaint registration and appeal management and implement a new system called e-complaint addressing management system for student Affair Division of SALU university.
Ths system will be web-based application and will be implemented on a relational database system (MySQL), HTML, CSS and java script will be used to design the web-user interface, PHP will be used as the server-side script language to link the interface and the database.
This study covers only the procedure for managing complaints in the Student Affair Divison of University, the system is designed to be web based, designed to help the students login their complaint and for management help concerning and complaints.
This includes client side HTML, CSS, Java Script, and server side PHP and MySQL database, The deliverable will be required internet, systems, and devices which supports browsers and project supporting platforms where user can easily utilize it.
| Item Name | Type | No. of Units | Per Unit Cost (in Rs) | Total (in Rs) |
|---|---|---|---|---|
| Domain | Equipment | 1 | 20000 | 20000 |
| SSL certificate | Equipment | 1 | 20000 | 20000 |
| Web-Host | Equipment | 1 | 20000 | 20000 |
| Total in (Rs) | 60000 |
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