An end to end framework for smart restaurant operation

In this era of advancement and technology, restaurants are still operated using traditional pen and paper method. Traditional ordering system works but wastes a lot of time, yields a large amount of receipts, lacks customer entertainment and do not provide adequate data for management review. In thi

Project Title

An end to end framework for smart restaurant operation

Project Area of Specialization

Cloud Infrastructure,

Project Summary

In this era of advancement and technology, restaurants are still operated using traditional pen and paper method. Traditional ordering system works but wastes a lot of time, yields a large amount of receipts, lacks customer entertainment and do not provide adequate data for management review. In this project, we propose a complete solution to develop a computerized system to help restaurant staff coordinate their activities and improve their services, and for the management to track business growth and create future plans. Our project computerizes restaurant operation so that all information related to customer orders and staff activity is conveniently shared and stored over the restaurant intranet. Hosts/waiters will be able to view table status with a single click. The customer will be able to enter the orders quickly and efficiently and then have it electronically delivered to the kitchen. In addition to that our intelligent recommendation system would suggest the customer with alternatives that are available. The kitchen staff will be able to view the incoming orders and notify a proper wait staff when the food is ready. While waiting for desired dish, a customer would be engaged through different advertisements or other entertainment means using the order screen and would be able to view the remaining serve time. Most importantly, all of the restaurant information is organized and saved in the system database for the viewing and archival purposes.

Project Objectives

This project has following objectives

• Providing a completely automated system to the restaurant industry by computerizing each & every restaurant operation so that all information related to customer orders and staff activity is conveniently shared and stored over the restaurant intranet.
• Developing intelligent recommendation system that would suggest the customer with alternatives that are available based on different factors like calories (for weight conscious people), cooking time (for rush people) etc.
• Coordinating work activities of the various actors i.e. customer, Waiter, Cook, Busboy and Manager and Increasing efficiency by minimizing time between an order placing and the billing.
• Implementation and integration of a central database so that all information related to customer orders and staff activity is conveniently shared, stored and managed over the restaurant intranet.
• Developing an android and iOS application to reserve the table online, view menu, view events, order online and giving feedback.
• Providing the customer with E-menu and dish customization feature, so that customer would not face any difficulty for placing order.
• Developing different modules for Management, Kitchen, Customer and Waiters according to their duties to easily perform their tasks.
• Integration of QR code payment module with mobile wallet or Jazz Cash payment.

Project Implementation Method

We are following two standard software developing model for this project including Waterfall model and Rapid Application Development (RAD). We are using Waterfall model for planning and setting a deadline for different phase for project. Because this model is of linear and static nature and we need continuous feedback from customer to develop this kind of project so we are also following RAD model so that we could get feedback either from our potential customers or focus group and be able to identify the problems as soon as possible and resolve them on first occurrence.

Our complete project revolve around a certral database for storing, acessing and managing data. We are using android studio for developing an android application for online order placing, reservation of tables and viewing menu etc. One tablet will be placed on each table in restaurant for placing order, viewing order status, dish recommendation and showing remaining serve time etc. The patron will be able to view the menu using the tablet placed on the table. Patron can select a dish and can add or remove ingredients manually. He can make use of the recommendation system if he wants to. Recommendation system will recommend dishes on the basis of three categories (Taste-conscious, diet-conscious, rush). Once the Patron has selected the order, it will be stored in database and will go to kitchen and manager. Kitchen staff will set the delivery time which will be visible to the Patron and will prepare the order. We will provide entertainment activity (games, adds and recreational stuff) during that time. Once the order is completed, the waiter will receive a notification and will have to deliver the order to the destined Patron. The Patron will receive the QR code which will contain the order and billing information. We will provide the method of online payment and manual payment both. Patron will also be able to give feedback to the kitchen and the management using the CRM (Customer relationship management). After the successful payment Patron can leave the restaurant. All data will be automatically collected and processed allowing management to focus on analyzing the data rather than calculating it.

Benefits of the Project

Customer Satisfaction is of main interest in Restaurant management system. A customer is likely to return to a restaurant where he gets good customer service and good quality food. Traditional approach of processing orders is inefficient and is not just time consuming but also very confusing for both patron as well as waiters. In Traditional approach after getting seated in restaurant, Customer has to wait for waiter attention in order to place order. Further there is a chance of confusion or mistake in ordering when you use traditional pen and paper approach. Maintaining a queue of orders to be cooked by kitchen staff and telling the waiter to deliver them to the right table is also one of the problems in traditional approach. Some people are not decisive and need time and opinion to decide about which thing they should order which is also time consuming because waiter can have to ask for a number of times about the order. Payment of bills is another time-consuming task. Insufficient number of workers is also an issue faced by the restaurant or else if you have greater number of workers then paying to them becomes extra burden on the restaurant.

Our project has following benefits for restaurant industry

• Extra number of waiters won’t be needed any more.
• There will be no more abundance of papers and long hours of punching numbers.
• All data will be automatically collected and processed allowing management to focus on analyzing the data rather than calculating it.
• There would be no confusion in order processing because each order would be associated with each table using a Id.
• Patron will be able to customize his/her dish.
• Patrons will get the advantage of recommendation system to decide about the dish.
• Patrons will be able to pay by just scanning the QR code.
• Patrons will be able to reserve table online before arrival to avoid any trouble.
• Our project would save time as well as money

Technical Details of Final Deliverable

Final Deliverable of this project will have following components

1. An android application for online order placing, reservation of tables and viewing menu etc. One tablet will be placed on each table in restaurant for placing order, viewing order status, dish recommendation and showing remaining serve time etc.
2. A Restaurant Management System, having separate modules for patrons, management, kitchen staff and waiters. Patron module will have E-menu and dish customization feature, so that customer would not face any difficulty for placing order. The patron will be able to view the menu using the tablet placed on the table. Patron can select a dish and can add or remove ingredients manually. He can make use of the recommendation system if he wants to. Recommendation system will recommend dishes on the basis of three categories (Taste-conscious, diet-conscious, rush). Once the Patron has selected the order, it will be stored in database and will go to kitchen and manager. Kitchen staff will set the delivery time which will be visible to the Patron and will prepare the order.
3. Management Module for tracking restaurant performance, generating daily, weekly and yearly reports, and payment record etc.
4. CRM (Customer relationship management) to give feedback.
5. An intelligent recommendation system that would suggest the customer with alternatives that are available based on different factors like calories (for weight conscious people), cooking time (for rush people) etc.
6. Advance payment method using QR code.
7. User Manual for restaurant staff as well as patrons to use system effectively and efficiently

Final Deliverable of the Project

Software System

Type of Industry

Food , Health

Technologies

Artificial Intelligence(AI), Cloud Infrastructure, Others

Sustainable Development Goals

Good Health and Well-Being for People, Industry, Innovation and Infrastructure

Required Resources

If you need this project, please contact me on contact@adikhanofficial.com